— Glossary

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Contact Sheets

Non-legal words

A record of any contact by telephone or in person between a housing manager or care/support worker. Detailed contact sheets help to prove that a Housing Benefit claimant receives more than minimal support from the landlord or someone acting on the landlord’s behalf inn an exempt accommodation case.

Good quality contact sheets should record:

  • The date and time of the contact
  • The place where the contact happened and the form it took (meeting, phone call etc)
  • The duration of the contact
  • The names of the service user/tenant and the employee involved
  • Whether this was planned contact (eg regular meeting)
  • The content of the conversation
  • Any follow-up action taken as a result of the contact